Refund policy

Last Updated: July 2026

At The Clay Cure, we want you to be completely satisfied with your purchase. This policy explains your rights and our procedures for returns, refunds, damaged goods and exchanges.

Your Statutory Rights

If you are purchasing as a consumer, your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 are not affected by this policy.

For information about your legal right to cancel an order within 14 days of receiving it, please see our Consumer Cancellation Rights page.

30-Day Returns Guarantee

In addition to your statutory rights, we offer a 30-day returns period on eligible products.

If you change your mind about your purchase, you may request a return within 30 days of receiving your order, provided that:

The item is unused and in a condition where the product may be resold.
The item is returned in its original packaging where possible.
Proof of purchase is provided.

We reserve the right to reduce any refund where a product has been handled beyond what is necessary to establish its nature, characteristics or suitability.

How to Arrange a Return

To request a return, please contact our customer service team before sending your item back. We cannot accept a return unless prior contact and agreement from our team.

Email: info@claycure.co.uk

Please include:

Your order number
Your name
The product(s) you wish to return
The reason for the return

Once approved, we will provide instructions for returning your order.

Return Address

The Clay Cure Co Limited

Scope Complex Unit C
Scope Complex
Totnes
Devon
TQ9 5XN
United Kingdom

Please do not send returns without first contacting us, as this may delay the processing of your refund.

Products That Cannot Be Returned

For health protection and hygiene reasons, we may be unable to accept returns of products that have been opened, used or unsealed after delivery where those products are not suitable for resale.

Returns may also be refused where:

Products have been used beyond reasonable inspection.
Products are damaged after delivery through misuse or improper storage.
Items are returned incomplete or without essential components.

This does not affect your rights if a product is faulty, damaged or not as described.

Faulty, Damaged or Incorrect Goods

If your order arrives damaged, defective, faulty or incorrect, please contact us as soon as possible after receiving it.

Where possible, please provide:

Your order number
A description of the issue
Photographs showing the damage or fault

If a product is confirmed to be faulty, damaged or not as described, we will provide an appropriate remedy in accordance with your legal rights. This may include a replacement, repair or full refund.

We will reimburse reasonable return postage costs for faulty or incorrect items.

Refunds

Once your returned goods have been received and inspected, we will notify you of the outcome.

Approved refunds will be processed within 14 days of:

Receiving the returned goods; or
Receiving evidence that the goods have been returned, where applicable.

Refunds will be made using the same payment method used for the original purchase unless otherwise agreed.

Delivery Charges

Where a refund is due because you have exercised your statutory cancellation rights, we will also refund the standard delivery charge paid when placing your order.

Additional charges for express, premium or upgraded delivery services are not refundable.

For voluntary returns under our 30-day returns guarantee, original delivery charges are not normally refunded unless required by law.

Return Shipping Costs

Unless the goods are faulty, damaged, incorrect or otherwise required by law, customers are responsible for the cost of returning items to us.

We recommend using a tracked delivery service, as returned goods remain your responsibility until they are received by us.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, we recommend returning the original item (where eligible) and placing a new order through our website.

International Returns

Customers returning goods from outside the United Kingdom are responsible for arranging and paying return shipping costs unless the product is faulty, damaged or incorrectly supplied.

Any customs duties, taxes or import charges incurred when returning goods are the responsibility of the customer unless otherwise required by law.

Consumer Cancellation Rights

Consumers in the UK and European Economic Area may have a legal right to cancel certain purchases within 14 days of receiving their goods.

Please refer to our Consumer Cancellation Rights page for full details.

Contact Us

If you have any questions regarding returns, refunds or cancellations, please contact us: